From left: Senior Service Coordinator: Ketil Grøttvedt, Department Director: Tor Fjellstad, Zisson CEO: Michael Ramm Østgaard, Head of the Development and Competency Agency: Bjørn Marthinsen, Zisson Key Account Manager: Hege Vold, Team Leader for the city of Oslo Contact Center: Tommy Kamhaug Hopmoen, and Team Leader Service Development: Rolf Rønneberg Senstad – Photo: Nikolai Kobets Freund
Zisson delivers cloud-based contact center and switchboard solutions to
the city of Oslo
The city of Oslo, one of Norway’s largest employers with over 50,000 employees, has the ambition to develop the city and improve the quality of life for its residents. Digitalization and environmentally friendly, efficient solutions are central focus areas for the city.
The city of Oslo has chosen Zisson as the provider of contact center and switchboard solutions. The city of Oslo wanted a solution that could consolidate contact center services into a single platform, providing better oversight and easier handling of changes.
Zisson has developed a customized search service with filtering of contacts based on district, making it easier to connect callers with the right person. Additionally, the solution integrates seamlessly with the city of Oslo’s many case management systems, addressing specific needs such as anonymization. Through real-time integration with Microsoft 365 and Teams, seamless oversight and compatibility with existing systems are ensured.
The solution includes both telephony and written channels such as chat, email, and Messenger.
The city of Oslo evaluation report
“The city of Oslo sets crystal-clear expectations and demands for us at Zisson. This challenges us to deliver the market’s best contact center and switchboard solution, and to drive further development and innovation.” says Michael Ramm Østgaard, CEO of Zisson AS.
The new solution will ensure faster, better, and more accurate follow-up of all inquiries to the municipality’s departments, districts, and employees.