Simplifying Customer Service

With a seamless interface and a modern cloud-based platform, Zisson Interact configures and drives the most efficient customer experiences.


Simplifying Customer Service

With a seamless interface and a modern cloud-based platform, Zisson Interact configures and drives the most efficient customer experiences.

Cost Effective

Simple cloud solution requiring no costly hardware or investments, combined with clear overview to optimize most effective channels and response configurations.

Customer overview

Create a seamless customer experience across all channels, enabling you to answer inquiries in a fast an efficient manner, solving customer issues in their preferred channel. And all your metrics in a single management dashboard.

Open Integrations

With proven out of the box integrations and well-defined APIs, you have the flexibility and power to integrate with your choice of existing cloud solutions, from CRM and Work Force Management systems, to your operational solutions.

Secure and Reliable

A solution built for data privacy and platform security. Redundant data centres in the Nordics, responsive support team ready to assist, always with GDPR in mind.

Multi-Channel and Omnichannel



  • Voice

    Integrating with all relevant phone providers, IP / softphone, IVR or IP PBX, inbound and outbound.

  • Chat

    Offer live, real-time support and customer dialogue as an integrated part of your customer experience.

  • SMS

    Provide direct SMS, automated responses, surveys or campaigns.

  • Video

    Set up video chat to provide a superior, personalized customer experience.

  • Screen Sharing

    Share screen with the customer to simplify the more complex, technical customer dialogues.

  • E-mail

    Handle inbound and / or outbound emails in the same, consolidated view as other inquiries.

  • Social Media

    Check out customer dialogue through relevant social media channels such as Facebook.

Multi-Channel and Omnichannel



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    • Voice

      Integrating with all relevant phone providers, IP / softphone, IVR or IP PBX, inbound and outbound.

    • Chat

      Offer live, real-time support and customer dialogue as an integrated part of your customer experience.

    • SMS

      Provide direct SMS, automated responses, surveys or campaigns.

    • Video

      Set up video chat to provide a superior, personalized customer experience.

    • Screen Sharing

      Share screen with the customer to simplify the more complex, technical customer dialogues.

    • E-mail

      Handle inbound and / or outbound emails in the same, consolidated view as other inquiries.

    • Social Media

      Check out customer dialogue through relevant social media channels such as Facebook.

    Other Features



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    Analytics

    It is easy to have an overview in Zisson Interact. Easy access to key figures and raw data enables rich, statistical reporting on several levels. Fully adaptable to the business requirements. The queue ticker contains a visualization of the agent's key statistics on inquiries, presence, and average response time.

    Wallboard

    Set up a monitor with your agents to share the fully configurable wallboard, where you can easily view real-time call and inquiry volumes, response times, key indicators and any relevant statistics. Easy to configure with an intuitive overview, helping to optimize the contact center performance at all times.

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    IP PBX

    Upgrade the business communication with a cloud-based IP PBX switch board solution. Streamline your telephony operations and boost your productivity. Integrate traditional telephones through PBX or set up IP telephones as you wish, as a flexible and cost effective alternative to the traditional fixed telephony subscription setup.

    IVR

    Increase customer satisfaction with self-service. The service flow is visualized using a flowchart. The flowchart is updated as soon as changes are made and is a live view of what the solution looks like at all times. You can change the content of the flowchart continuously to adapt to the process and the customer journey.

    Switchboard

    Zisson Interact is a full-fledged, modern contact center solution that also includes switchboard functionality. The solution is 100% cloud-based, multi-channel, and easy to use. The solution can be scaled up and down to the size and needs of the business.

    Chat bot

    Customers have new requirements for effective communication and accessibility. A hybrid bot will navigate the customer based on their questions and let them choose whether they want to talk to a chatbot or a human. Your customers will spend less time waiting for answers and more time on your product.

    Surveys

    Improve insights and customer satisfaction through IVR or post-call SMS feedback. Understand preferences and areas for growth. Set tailored surveys at specific intervals. Reports for better decisions, trend identification, agent performance tracking, and process optimization. Customize with multiple questions and follow-ups. Elevate customer experiences with Zisson's comprehensive survey solution.

    ANYTHING ELSE YOU WANT TO KNOW ABOUT ZISSON INTERACT?

    Frequently Asked Questions


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