It don’t have to be difficult.
To provide high-quality customer service, you need to be represented in all channels. That requires a system with technical possibilities. As well, it has to support all integrations that you may need. And of course in all that, it should be simple to use.
Simple to implement, simple to start up in your organization regardless of size. It has to be simple to be flexible in critical moments that may demand a fast reorganization and smoothly move your customer support to work from a distance. It should be simple to scale your answering service both up and down when needed. Simplicity in taking care of all in and outgoing traffic, ticketing, and documentation. Simplify day-to-day business for all users and agents in your contact center and customer support.
-Zisson loves simplicity!