All-in-one social media.
Social media is fantastic, don’t you think? We love Facebook, Instagram, Youtube, and Twitter. They update us 24/7, and it’s also a great way to communicate fast and direct. If you work in a contact center, you know that your customer expects you to answer them in all channels. Then you probably also have a live chat, email, or webforum feed to take care of, and some days it can be a mess we know. But hallelujah, not anymore!
With Socialbords, you get easy access to all tickets in these channels in one application.
Socialboards that now are a part of Zisson Interact are essential to make structured workflow and provide top-notch customer service.
-Let us show you how.