Transparency – Zisson

About Zisson

Zisson AS, and its subsidiary Zisson AB, develops and operates advanced contact centers, switchboard solutions, and solutions for social media (SoMe) and follow-up of SoMe channels. Zisson was established in 2007 to simplify and improve communication between companies and end customers. The company currently has offices in Oslo and Stockholm. As a result of being a knowledge-based company, Zisson does not produce any physical products. Zisson has adopted a corporate social responsibility strategy reflected in our “Code of Conduct,” which is well known to all our employees and trading partners.

Routines and guidelines

Zisson has mapped internal matters and conducted further due diligence assessments based on the OECD guidelines.
Read more about these here: OECDs

Zisson ‘s CEO and management have been involved and informed throughout the process, and together with an external advisor, Aider, we have reviewed our supply chain and mapped actual and potential risks.

We have prioritized suppliers for follow-up according to several criteria, including the relative size of the supplier, the industry in which they operate, and their overall size. The risk comes from the industry and is based on DFØ’s high-risk list for procurement.

In our work with transparency, we have used Factlines as a tool. The suppliers where we uncovered significant risks were entered into Factlines and sent surveys. This gives suppliers a score in the main areas of the UN Global Compact, an overall score for our company based on the suppliers’ scores. All this is based on UN Global Compact’s measurement parameters. Read more at: Global Compact

Uncovered consequences

The company has not discovered actual risks in its supply chain, but the results of the survey were characterized by little feedback. Those suppliers who have not responded will be followed up on an ongoing basis, and we will continue to expand our knowledge of our supply chain.

However, we have discovered that, in general, there is a potential risk through our IT and software providers. These industries could have violations of decent working conditions and conflict minerals in the value chain. We would like to point out that our leading IT suppliers deliver good reports on their supply chain follow-up and overall sustainability work, increasing confidence in the work. Nevertheless, efforts are being made to get a better overview of the suppliers in this industry.

Our initiatives

As we have not found any actual negative consequences, there has been no background for concrete measures based on risk. Nevertheless, we desire to increase our expertise in the value chain of our products and services.

Good communication and openness are crucial for creating trust. We hope our work can uncover, prevent, and stop any negative impact on fundamental human rights. As a result, we have also established a whistleblowing channel where suspicions of risk can be reported and request more detailed information about our due diligence assessments.