SWITCHBOARD:
Zisson Interact is a full-fledged, modern contact center solution that also includes switchboard functionality
The solution is 100% cloud-based, multi-channel, and easy to use. The solution can be scaled up and down to the size and needs of the business
Switchboard
The solution works with all types of phones and with all operators. We have developed standardized integrations against various platforms. In addition, a flexible interface is offered to integrate other services where the customer can make customer-specific integrations.
Switchboard functionality
Under contacts, the user can define desired favorites and easily see the status of all users of the solution. For large companies, you can define filters on service numbers so that only a given set of prepaid cards appears to the user when an incoming call is made. The switchboard also offers keyboard shortcuts for the most common functions in a switchboard. You can easily search for contacts, see statuses, send SMS and e-mail and navigate the organizational chart. The agents can see the queues in real-time and can monitor their own performance. With the softphone, the agents can answer calls directly from the computer.
Main features:
- Shows the availability of the agents in one single UI
- Intuitively find employees and quickly transfer calls
- Overview of incoming calls
- Number lookup
- History of previous calls
- Softphone
- You can send SMS with simple reminders to the employees
- Use of templates to send messages via SMS
- Time adjustment for open and closed queues