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Zisson Interact 2025 – Nr. 3 08/05/2025 Funktionella uppdateringar: Nya Mätvärden för Agentstatus Uppdaterad Datumetikett Växel/Kontakter - Kontaktstatus Admin: Anonymisering av Chattdial... -
Zisson Interact 2025 – Nr. 2 03/04/2025 Taggar Historik – utökad historiksökning Agenter: AI-assistent Chatt – ljudaviseringar Förbättrad rullist-funktion i chatten Administratörer: Upp...
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Zisson Socialboards 2025 - Nr. 1 11/02/2025 Grupperade filter och räknare för grupperade filter Vad kommer: Vi har lagt till möjligheten att gruppera och kollapsa filter, tillsammans med räknare... -
New queue metrics, better time display, chat monitor upgrades, callback history, welcome msgs, softphone, IVR tools, API updates incl. CallPlayMessage & Number List.
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Agent history widget, live chat assist, expanded contacts, IVR for returning callers, custom GPT bots, ZID search, better ExternalStatDB data & agent admin controls.
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Bulk comment tools, survey alerts, better email threading, custom filter sorting, chat URL tracking, and UI/logic fixes for smoother ticket and chat handling.
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New Wallboard with widgets, agent recording access, Salesforce sync, improved callback tracking, UI/API tweaks, and WaveDesign & admin enhancements.
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Group calls, agent welcome msgs, recording mgmt, SMS w/ data, Azure bot, new APIs (SLA & chat data), chat field mapping, automation upgrades & more admin/script tools.
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TikTok integration, BCC in emails, multi-recipient email support, wildcard auto-replies, ticket feed sorting, and a revamped chat widget tool. Plus fixes and minor tweaks.
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Block anonymous chats, new action logs, bulk install pages, custom field sync, surveys via email/forms, and load values via API. Plus usability upgrades for admins and agents.
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Vad är det senaste? I den här releasen ”2024-04” har vi flera områden där vi har utvecklat nya och förbättrade funktioner.
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Admin-focused update: better automation, queue profile copy, switchboard search, softphone w/o number, plus UX tweaks and bugfixes for contact lists & queues.
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Address book, chat surveys, ticket content hiding, sender names, unknown email support, plus CRM, rules, emojis, and Instagram ticket updates.
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New contact field, Entities API, agent status updates, traffic report, ringtone toggle, expanded virtual queues, and improved email domain verification.
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Automation now supports written media. New triggers, filters, and agent status actions. Plus: video + co-browsing with personalized templates and invite messages.
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Automation now supports written media. New triggers, filters, and agent status actions. Plus: video + co-browsing with personalized templates and invite messages.
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Zisson Interact 2023 - Nr. 6 08/11/2023 Bli oppdatert på de siste nyhetene i Zisson! Vi i Zisson jobber kontinuerlig med å forberede våre produkter slik at våre kunder kan få en bedre plattform. ...
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Agents can now choose response location after login. More access granted in service layout. Other updates: CRM fields, automations, 2FA via app & written media.
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New Entertainer rules, agent UI improvements, SIP phone with NewArc, and POCs for script runner, SCIM, and monitoring.
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Improved Talaria co-browsing UI, optimized chat flow with new API, and custom BankID via IVR. Enhancing your platform experience!
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Zisson Interact update: New platform rollout, upgraded IVR, queue reports, audit logs, agent tools, improved search, and voice survey API.
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New year brings integration upgrades, in-call callback booking, DTMF/SMS in IVR, Sennheiser support, and more rules in Entertainer.