We offer rich statistical reporting on several levels
Our queue ticker contains a visualization of the agent's key figures on inquiries, presence, as well as average response and response times.
We offer rich statistical reporting on several levels, which provide both key figures and raw data, so that they can be adapted to your business strategy. Our queue ticker contains a visualization of the agent's key figures on inquiries, presence, as well as average response and response times.
We report statistics on three different levels: total level, queue level and agent level. With the statistics module, you can retrieve nine default reports. If you want more reports, these must be ordered as additional reports. The agents have the opportunity to retrieve reports with statistics on their own efforts. With specially ordered reports, one can measure overall experiences and/or experiences related to agents that callers have been served by. Reports are set up and sent out by Zisson support per day, week and/or month.
The ticker shows a simple overview of own figures on time use and inquiries received on the current day and week. It is also possible to define your own working hours in the ticker, so that content is not canceled at midnight and at the end of the week.
The ticker allows you to look at:
- Time logged on the current week/day
- Pause and rework the current week/day
- Your answered/unanswered inquiries that week/day
- Answered/unanswered inquiries across all queues that week/day
Wallboard shows real-time traffic and historical figures for all queues or a desired selection of queues during a 24-hour period. In addition, the number of users logged on to the various queues and the users' status are shown. A total of 10 different windows/views are offered in the module where you easily can choose per wallboard which windows/views you want to include.