ZISSON INTERACT:
The contact center for businesses that take customer dialogue seriously
Zisson Interact contact centers and switchboards are known for simple and flexible communication options that support both incoming and outgoing customer dialogue.
Zisson Interact
The contact center for companies that take customer dialogue seriously.
Zisson Interact is a cloud-based and omnichannel contact center solution. We quickly set up flexible communication and customer service solutions for telephony, webchat, email, chatbot, social media, and SMS inquiries. By receiving inquiries in one application, you will be able to recognize customers across channels. The solution facilitates two-way collaboration on issues internally and effective customer dialogue with end customers. It is a competitive advantage to provide good customer service.
Written media
We have gathered all written inquiries in one system to make it easy to follow up with customers in the best possible way. Connect the channels you want and get inquiries from email, chat, and social media in one inbox. Work together to solve problems and get an efficient workflow with complete control of the customer dialogue. Among other things, our tool offers automatic routing to assign tickets to the right person based on content, includes bot integration, is GDPR compliant, and gives you valuable insight and KPIs through statistics and analysis. We facilitate interaction across the organization. Text-based communication is increasingly preferred over speech, especially for the younger generation. Make yourself available, and let customers choose the channel they are most comfortable in.
The service is installed and hosted at recognized operation centers with full redundancy. The solution works with all types of phones and with all operators.
Interface
In the contact center's interface, you can quickly get an overview of your customer's history to form an overall picture of the inquiry. It is this overview that allows you to provide fantastic customer service. You can also route the call further, and note down caller information, in addition to many other features.
Contacts
Here you get a complete overview of all available information about your colleagues, such as contact information, status, and integration with your calendar. Icons easily show the status and give your agents the necessary insight.
Inquiries
We have gathered all written inquiries in one place to make it easy to follow up with your customers in the best possible way. Text-based communication is increasingly preferred over speech, especially for the younger generation. Be present where your customers are!
Everything in one place
Our switchboard and contact center solution combines telephony, chat, SMS, e-mail, and social media in the same solution. This allows you to get a complete overview of your customer and give them the customer service they deserve.
Queue prioritization and routing
Personalize and optimize the customer experience by recognizing callers, collecting information, and routing the inquiry. You can prioritize callers so that customers effectively get to the right place and meet their needs. Routing allows you to make a good and professional first impression.
Hybrid bot
Customers have new requirements for effective communication and accessibility. A hybrid bot will navigate the customer based on their questions and let them choose whether they want to talk to a chatbot or a human. Your customers will spend less time waiting for answers and more time on your product.
Integrations
Our platform can be integrated with several third-party applications such as CRM/ERP systems to improve the user experience and increase efficiency and productivity. To further adapt to your company's needs, we offer open APIs.
Statistics
It is easy to have an overview in Zisson Interact. We offer rich statistical reporting on several levels, which provide key figures and raw data so that they can be adapted to your business logic. Our queue ticker contains a visualization of the agent's key statistics on inquiries, presence, and average response time.
IVR
Increase customer satisfaction with self-service. The service flow is visualized using a flowchart. The flowchart is updated as soon as changes are made and is a live view of what the solution looks like at all times. You can change the content of the flowchart continuously to adapt to the process and the customer journey.
Switchboard
Zisson Interact is a full-fledged, modern contact center solution that also includes switchboard functionality. The solution is 100% cloud-based, multi-channel, and easy to use. The solution can be scaled up and down to the size and needs of the business.
Emergency Preparedness
In the contact center's interface, you can quickly get an overview of your customer's history to form an overall picture of the inquiry. It is this overview that allows you to provide fantastic customer service. You can also route the call further, and note down caller information, in addition to many other features.
IP PBX
In the contact center's interface, you can quickly get an overview of your customer's history to form an overall picture of the inquiry. It is this overview that allows you to provide fantastic customer service. You can also route the call further, and note down caller information, in addition to many other features.
Screen sharing and video
Increase customer loyalty with improved support. Regardless of the business, screen sharing and video in the contact center can make a big difference in customer satisfaction. By meeting customers via video, you facilitate a more personal customer interaction.