Zisson Interact 2024 – Nr. 7

Zisson Interact 2024 – Nr. 7 12/12/2024 What’s New? In this release, we have developed new and improved features across several areas. Wallboard – agent history widget Wallboard – queue history update Switchboard – external absence causes Contacts – expanded contact view Routing – returning caller counter Zisson chat – live monitoring and listen-in Virtual agent assistant Zisson chat – … Read More

Zisson Socialboards 2024 – Nr. 5

Zisson Socialboards 2024 – Nr. 5 21/11/2024 What’s new? This update introduces features designed to boost efficiency when managing large social media interactions. Users can now handle multiple comments simultaneously, significantly saving time. Additionally, we’ve enhanced the survey feature launched earlier this year, adding feedback options for both users and administrators. New instant notifications will alert agents when customers respond … Read More

Zisson Interact 2024 – Nr. 6

Zisson Interact 2024 – Nr. 6 24/10/2024 What’s New? In this release, we have developed new and improved features across several areas. Wallboard Agents My Recordings Zisson New Resource Menu History Log UI Improvement API – QueueStatusWebhook Callback Integration – Salesforce Admin WaveDesign Recording Upload Agent Settings Service Layout Wallboard What is Coming: The new Wallboard introduces a versatile platform … Read More

Zisson Interact 2024 – Nr. 5

Zisson Interact 2024 – Nr. 5 19/09/2024 What’s new? In this release, we have several areas for which we have developed new and improved features. Agents Quick Group Call Agent Welcome Message Recording Management Admin Automations Send SMS With Data Via The Entertainer Chat Entry Point – Registrations Fields Integration with Azure Bot Service layout APIs External Reports API ExternalStatDB … Read More

Zisson Socialboards 2024 – Nr. 4

Zisson Socialboards 2024 – Nr. 4 28/08/2024 What’s new? This update introduces TikTok integration, enriching our suite of supported social platforms. Additionally, we’ve enhanced email functionality with the ability to add BCC, other improvements include new sorting options for ticket feeds, wildcard support for automated replies, the ability to address multiple recipients in email tickets, and an updated tool for … Read More

Zisson Interact 2024 – Nr. 3

In this release the updates is specifically targeted towards changes affecting administrator users. The changes made include improvements in automation, UX, switchboard, and softphone functionality.

Zisson Socialboards 2024 – Nr. 2

Simple Address Book. We now provide a feature that allows you to organize e-mail contacts. Simply create a list of contacts and access them when working with emails and email-like tickets. 

Zisson Interact 2024 – Nr. 2

We introduce a New Session Contact Field​. This feature enables the gathering and display of contact details across various interfaces, including the call panel, call history, and queue panel. Agents can see contact info as a card or separate fields.