We wanted to share our expertise on IVR (Interactive Voice Response), or the telephone flow, as some like to call it. A good customer response begins in the voice response dialogue. That’s why we asked our IVR experts to reveal their best IVR tips. The Interactive Voice Response (IVR) service …

Zisson is an IT company that loves following and supporting the development of artificial intelligence – and we are part of Standard Norway and a gold sponsor of the Association for Artificial Intelligence and Robotics Norway. This means that we take an active role in the discussions sounding AI. We …

What you need to know when building an omnichannel customer strategy All companies and organizations receiving inquiries need an omnichannel communication solution. Today, most businesses are present on different channels, both traditional communication media like telephone, SMS, and e-mail, as well as channels like web chat or social media. However …

Both in internal communication and external customer care, we are choosing more digital communication tools. With many employees in home offices, and customers using written media platforms to contact the business, we might be missing out on a significant part of communication – intent. “With increasingly digital means of communicating, …

Oslo Municipality received an order from the City Council to launch the corona phone as an emergency solution for people who were calling about the virus. Their existing solution couldn’t handle the number of callers and crashed. Oslo Municipality contacted Zisson´s partner Techstep to find a telephone system that could …

We talk a lot about generations: Baby boomers, Generation X, Millennials, Generation Z. We are in a continually changing phase with endless amounts of digital tools, and at the same time, we have very different skills and levels of digital understanding. With different generations working together in society, at work, …

We are so proud of our colleagues and wanted to interview our new full-time front-end developer about what it’s like to work in Zisson, changing career paths, and breaking down stereotypes. 1. What do you do at Zisson? I am a front-end developer at Zisson. As a front-end developer, I’m …

Today, Zisson attended a morning conference about AI held by Standards Norway. Standards Norway (SN) is a private and independent member organization and is one out of three standardization bodies in Norway. Standards Norway is responsible for standardization activities in all areas except the electrotechnical field and the telecommunications field. …

Last week, Zisson went to Nashville to attend the Customer Contact Week for the second time! Customer Contact Week (CCW) is the world’s largest customer contact event series.  We wanted to learn more about trends and innovation in the contact centers in the US, and the emerging technologies set to …