Charlie Zisson

Have a contact center in your pocket!

Right now, many companies reorganize their operations and choose not to offer their employees office space. Why should they? Nobody uses it!  Retail is closing stores, and e-commerce is increasing with speed. Organizations in all business areas hire and offer their employees fast online training. The next minute, they are …

the future workspace

The future workspace, what does it look like?

We can’t know for sure. But we probably can expect that distance work, and home offices will be much more common from now on. The Tech – sector employees, in general, have already had the opportunity to work from home for a long time. And it has been seen as …

QA

QA Talk: Test automation procedures.

While some of you are on summer vacation, enjoying ice cream and sunbathing, Quality assurance (QA) has been working all summer to automate test procedures. Read our QA-departments thoughts on Zissons test automation future, and what we are doing at the moment. Test automation uses a software to control the …

ippbxman

What are the benefits of having IP PBX?

IP PBX is an IP-telephony solution for businesses, and it means that the phone system operates over the internet. Having a cloud-based PBX is a cost-saving alternative to the traditional landline subscription. The solution is flexible and can be connected anywhere. IP PBX is great for both small and large …

Out of the box integration with Salesforce

Did you know that you can find Zisson in Salesforce Appexchange? Zisson integrated with Salesforce gives your agents the tools to deliver a more efficient and optimized customer experience. Take full advantage of your salesforce solution and integrate it with Zisson Contact Center. Each time a customer contacts your organization, …

Read the experts tips on IVR

We wanted to share our expertise on IVR (Interactive Voice Response), or the telephone flow, as some like to call it. A good customer response begins in the voice response dialogue. That’s why we asked our IVR experts to reveal their best IVR tips. The Interactive Voice Response (IVR) service …

aizisson

How are businesses using artificial intelligence?

Zisson is an IT company that loves following and supporting the development of artificial intelligence – and we are part of Standard Norway and a gold sponsor of the Association for Artificial Intelligence and Robotics Norway. This means that we take an active role in the discussions sounding AI. We …

omnichannel zisson

Omnichannel customer strategy

What you need to know when building an omnichannel customer strategy All companies and organizations receiving inquiries need an omnichannel communication solution. Today, most businesses are present on different channels, both traditional communication media like telephone, SMS, and e-mail, as well as channels like web chat or social media. However …