We started in 2007 with a cloud-native, SaaS-based switchboard solution. In 2009, we patented a way to integrate multiple voice channels, from PSTN and VoIP to GSM and UMST, into one switchboard and one overview. This enabled our customers to keep full control of all customer interactions in one simple overview, across all channels.
Since then, we have we continuously developed our flexible CCaaS solution, refined through collaboration with our clients and partners. With steady growth and a confirmation of a solid market fit and increased customer demand, Northern Europe's largest equity investment company Verdane entered as a lead investor in 2018.
In 2019, we acquired the Swedish CCaaS company Clear IT. And in 2021, we expanded the offer for customer dialogue by acquiring the social media channel company Socialboards. With Socialboards, we expand to all relevant customer dialogue channels, including social media, live chat and email.
In December 2024, LeadDesk signed an agreement to acquire Zisson, which was completed as planned in February 2025. This strengthens the overall CCaaS service offering of both companies, enabling considerable synergies and growth opportunities. With the aquisition, LeadDesk becomes one of the largest CCaaS providers in the Nordics, with Norway as LeadDesk´s largest market.
Zisson today offers the widest range of channels, facilitating a true omnichannel experience. With a wide set of integrations, telco partnerships, simple user interface and multiple ways to configure and set ups, Zisson is perfectly set up to drive the next phases of customer service, where automations, personalization and further simplifications will be key drivers.
Our Values
Gets the job done
Simplicity
One team
Zisson works with the leading telco operators across the Nordics
Telenor's preferred partner
Zisson and Telenor have collaborated for several years, and in 2019 we became Telenor's preferred partner for contact center solutions. Zisson Interact has integrations with Telenor's APIs and Mobile corporate network.
Innovative actors
Friday Networks always focuses on the customer and the end user. We have formally collaborated for almost three years. Together we have several customers, and Friday Networks takes an active part in digitizing their customers.
Specialists in the corporate market
Mobit has specialized in mobile and IT for the corporate market. They want to create a simple, up-to-date, and problem-free digital everyday life for all customers.
Good customer service never expires
Mobility delivers everything within telecommunications and IT. They tailor and adapt cloud-based mobility and communication solutions, including the operation of operator services.
Business class telecom
Unmo finds the best solutions for your company and tailors solutions with a focus on the customer service of the future.
Complete Contact Center integration – simple and flexible
Tele2 Cloud Contact Center Zisson provides seamless customer communication by combining telephony, chat, SMS, email, social media, and third-party integrations into a unified omnichannel solution.