Contact Center as a Service:

Our ambition is to simplify customer service.

We are committed to deliver the most flexible and trustworthy Contact Centre as a Solution (CCaaS) offering, for our customers across the Nordics and Northern Europe.

Contact Center as a Service:

Our ambition is to simplify customer service.

We are committed to deliver the most flexible and trustworthy Contact Centre as a Solution (CCaaS) offering, for our customers across the Nordics and Northern Europe.

We started in 2007 with a cloud-native, SaaS-based switchboard solution. In 2009, we patented a way to integrate multiple voice channels, from PSTN and VoIP to GSM and UMST, into one switchboard and one overview. This enabled our customers to keep full control of all customer interactions in one simple overview, across all channels.

Since then, we have we continuously developed our flexible CCaaS solution, refined through collaboration with our clients and partners. With steady growth and a confirmation of a solid market fit and increased customer demand, Northern Europe's largest equity investment company Verdane entered as a lead investor in 2018.

In 2019, we acquired the Swedish CCaaS company Clear IT. And in 2021, we expanded the offer for customer dialogue by acquiring the social media channel company Socialboards. With Socialboards, we expand to all relevant customer dialogue channels, including social media, live chat and email.

With that, Zisson today offers the widest range of channels, facilitating a true omnichannel experience. With a wide set of integrations, telco partnerships, simple user interface and multiple ways to configure and set ups, Zisson is perfectly set up to drive the next phases of customer service, where automations, personalization and further simplifications will be key drivers.

Our Values


Gets the job done

Zisson is an agile comany driving continuous improvements and always taking the full responsibility to deliver as expected, on time.

Simplicity

Zisson strive to deliver easy to understand solutions delivering instant return on investments, with minimal training requirements and effective processes.

One team

Zisson cooperates closely with key customers to ensure market leading and innovative Contact Center as a Service solutions.

Zisson works with the leading telco operators across the Nordics


Telenor's preferred partner

Zisson and Telenor have collaborated for several years, and in 2019 we became Telenor's preferred partner for contact center solutions. Zisson Interact has integrations with Telenor's APIs and Mobile corporate network.

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Leader in the Nordics

Techstep is a leader in the Nordics in creating digital and mobile workplaces. We have had a formal collaboration for four years. Together we have over 100 national and international customers. They have a separate support and delivery team for the solution.

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Innovative actors

Friday Networks always focuses on the customer and the end user. We have formally collaborated for almost three years. Together we have several customers, and Friday Networks takes an active part in digitizing their customers.

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Specialists in the corporate market

Mobit has specialized in mobile and IT for the corporate market. They want to create a simple, up-to-date, and problem-free digital everyday life for all customers.

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Corporate communication of the future

Dstny (formerly Soluno) is a Swedish company that provides business telephony that works with all devices and all operators. They are constantly working to develop the services they have to make them better, safer, and easier to use. Switchboard services, operator agreements, and hardware in one place.

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Good customer service never expires

Mobility delivers everything within telecommunications and IT. They tailor and adapt cloud-based mobility and communication solutions, including the operation of operator services.

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Business class telecom

Unmo finds the best solutions for your company and tailors solutions with a focus on the customer service of the future.

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  • Text

    “Zisson's product has been a contributor and central in providing Onninen with one of the industry's best response times/response rates.”

    Cathrine Ditleff

    Sales Manager for SMB and Public Bids,
    Leader of Customer Service in Onninen

    READ FULL STORY
  • Text

    “With Zisson, we handle 30% more customer enquiries, with the same number of employees, at the same time with a significant increase in the response rates.”

    Fredrik Karlsen

    Leder Kundesenter, Bertel O. Steen

    READ FULL STORY
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