Zisson Contact Center

Zisson Contact Center is a cloud-based and omnichannel solution. We quickly set up flexible communication and customer service solutions for inquiries from telephony, webchat, email, chatbot, social media, and SMS. 

We are here to optimize your customer journey!


 
 
Trusted by over 500 companies in public and private sector

Our global 24/7 operation requires continuous availability of stable and user-friendly customer dialogue systems. Contact center by Zisson has a key role in our success.
Norwegian
The flexibility and accessibility from Zisson have been irreplaceable! They have been our advisors along the way, teaching us the system, giving us their input and tailoring the solution to meet our needs
Oslo Municipality, Corona Phone
Fast and efficient customer service ensures high satisfaction and that customers remain with us. Zisson sky-based contact center gives us flexibility and support to do more with less resources.
Viasat

Flexible, scalable and easy-to-use contact center solution

  • Interface

    Intuitive, user friendly and easy to learn interface.

    In the contact center interface you can easily get an overview of your customers history.

    You can forward the incoming call to the right person, get information about the caller or see the previous conversation history, and much more.

  • Contacts

    Overview and updated status rapport

    Here you will get a complete overview of all available information about your colleagues and customers, such as contact information, status, and calendar information.

    Give your agents the insight they need to give the best possible customer service.

  • Omnichannel

    All enquiries gathered in one place

    We have gathered all enquiries in one place to make it easy to get the full picture and follow up your customers in the best possible way. Both in internal communication and external customer care, we are choosing more digital communication tools.

    By combining telephony, SMS, e-mail, chat, chatbot and social media in one interface, your customers will truly feel like a VIP, across every channel. Be where your customers are!

Zisson Contact Center has all the communication tools you need


Omnichannel

Our switchboard and contact center solution collects Telephony, Chat, SMS, E-mail and Social Media in one solution.

Queue Routing and Priority

Personalize and optimize your customer experience by recognizing the caller, collecting information, and forwarding the caller to the right agent.

Hybridbot and AI

Chatbot, Hybridbots and AI technology is cost-saving, and gives your business a competitive advantage.

Integrations

Our platform can be integrated with multiple third-party applications. To further customize the company’s needs, we offer open APIs.

Statistics

The solution provides rich multi-level statistics reporting, which offers both key and raw data so that they can be tailored to your business strategy.

IVR

Increase customer satisfaction with self-service. Interactive Voice Response visualizes the service flow live using a flowchart.

Zisson Contact Center handles

40.000.000 calls a year

 

 
130.000.000 call minutes a year

Integrates perfectly with the systems you already use