Zisson Contact Center
Zisson Contact Center is a cloud-based and omnichannel solution. We quickly set up flexible communication and customer service solutions for inquiries from telephony, webchat, email, chatbot, social media, and SMS.
We are here to optimize your customer journey!
Trusted by over 500 companies in public and private sector
Our global 24/7 operation requires continuous availability of stable and user-friendly customer dialogue systems. Contact center by Zisson has a key role in our success.
The flexibility and accessibility from Zisson have been irreplaceable! They have been our advisors along the way, teaching us the system, giving us their input and tailoring the solution to meet our needs
Fast and efficient customer service ensures high satisfaction and that customers remain with us. Zisson sky-based contact center gives us flexibility and support to do more with less resources.
Flexible, scalable and easy-to-use contact center solution
Intuitive, user friendly and easy to learn interface.
In the contact center interface you can easily get an overview of your customers history.
You can forward the incoming call to the right person, get information about the caller or see the previous conversation history, and much more.
Overview and updated status rapport
Here you will get a complete overview of all available information about your colleagues and customers, such as contact information, status, and calendar information.
Give your agents the insight they need to give the best possible customer service.
All enquiries gathered in one place
We have gathered all enquiries in one place to make it easy to get the full picture and follow up your customers in the best possible way. Both in internal communication and external customer care, we are choosing more digital communication tools.
By combining telephony, SMS, e-mail, chat, chatbot and social media in one interface, your customers will truly feel like a VIP, across every channel. Be where your customers are!
Zisson Contact Center has all the communication tools you need
Our switchboard and contact center solution collects Telephony, Chat, SMS, E-mail and Social Media in one solution.
Queue Routing and Priority
Personalize and optimize your customer experience by recognizing the caller, collecting information, and forwarding the caller to the right agent.
Hybridbot and AI
Chatbot, Hybridbots and AI technology is cost-saving, and gives your business a competitive advantage.
Our platform can be integrated with multiple third-party applications. To further customize the company’s needs, we offer open APIs.
The solution provides rich multi-level statistics reporting, which offers both key and raw data so that they can be tailored to your business strategy.
Increase customer satisfaction with self-service. Interactive Voice Response visualizes the service flow live using a flowchart.